FREQUENTLY ASKED QUESTIONS (FAQS).
What should I do in case my vehicle needs any maintenance or repair during the “Physical Distancing” period? Are the BMW Authorized Dealers still operating?
We suggest you to contact us BMW Bestindo Authorized Dealer for a service appointment. We will remain open but with limited man power.
When the Condition Based Service (CBS) oil service warning light changes to amber (yellow), you still have up to 2,000km to drive safely without any problem or engine damage. If you are planning to drive more than 2,000km during the “physical distancing” period, we suggest you to contact us BMW Bestindo Authorized Dealer for a service appointment.
If my BMW Service Inclusive (BSI) or BMW Repair Inclusive (BRI) ends within the period of the “Physical Distancing” and I am unable to bring the car to the workshop, will I still be entitled to the services and repairs benefit after its expiration?
Yes, BMW Indonesia and also BMW Bestindo will honour and accept the cases. However, BMW Group Indonesia has to be informed via your BMW Authorized Dealer. Your personal safety and the proper functionality of your BMW vehicle is our most important concern.
Out of consideration for the difficult situation associated with the Coronavirus and our concern for our customers, we are extending all Dealer Warranty coverage and Service/Repair Inclusive plans that are set to expire between April 10, 2020 and April 30, 2020, until May 1st, 2020.
What should I do if my Tire Coverage almost expired and I could not visit BMW Authorized Dealer due to tire damages?
Please contact us BMW Bestindo to inform them of the situation and send supporting digital documents such as STNK, SIM, Policy, photo of the whole car, photo of VIN and photo of the affected tire. We will assist you with the claim based on applicable terms and conditions.
BMW Bestindo provides cleaning services for your vehicle including disinfecting the interior for free. Please contact us to make an appointment.